Refund & Returns Policy

How returns, damaged shipments, and refunds work.

Last updated: July 2026

Request a refund

Something wrong with your order? Tell us below — we make damaged, defective or wrong items right, and refunds go back to your original payment method, typically within 5–10 business days of approval.

Returns

Unopened cases are returnable within 30 days of delivery for a refund or store credit. Opened chemical cases can’t be returned.

Damaged, short, or wrong items

If a shipment arrives damaged, short, or with the wrong item, tell us within 48 hours of delivery and include photos. We replace or credit those items at our cost.

Return freight

Return freight is the buyer’s responsibility unless the error is ours.

Refunds

Approved refunds go back to the original payment method within 5–10 business days after we receive the return. Orders paid by bank transfer are refunded by bank transfer.

Contact us

To start a return or report a problem, use the refund form at the top of this page — or email us directly at customerservice@relysupplyco.com. We answer Monday–Friday, 8–5 Eastern, usually the same business day.